BPO@HOME Virtual Services

Our C360° IoE Platform is a hybrid cloud application which unifies multiple heterogeneous security devices and systems into a single comprehensive overview. Sold as service based solution which is  highly customizable, C360°’s modular design simplifies integration with both existing and future security, software and hardware systems. Its highly scalable design supports unlimited layout views and dashboards, for an unlimited number of users.

C360° is centrally managed from the System Manager Cloud which is hosted by Dell as well as we have chosen to standardize and can preload Dell computers, tablet and android smart phones. iOS is available by demand. The System Manager securely controls user permissions, client connections, device/object linking and timed events. Devices may be associated with other devices to form device groups to streamline monitoring and control. User groups enable efficient administration of profiles, properties, rights, and privileges. Portals enable specific functionality. Secured communications is available by demand between System Manager and portals use FIPS 197 and FIPS 140-2 compliant encryption and authentication. Current portals include:

Backend Voice Recognition and Virtual Administration Pool Management

Nuance, 3M or other Voice to Text Engine Custom Templates (Microsoft Office) Dropdown fields as well as macros Electronic signature Automated fax, print and network information system integration via web services and custom legacy interfaces Audit Trail for compliance HIPAA, Sorbane Oxley and beyond. Automated security, bug fix and upgrade roll out Certified Administration and Processing support for Corporate, Legal, Healthcare, Public Safety and Energy Markets (Bonding available upon request as well as ISO compliance) Active Directory Software plug-ins that extend core management functions include:

  • Real-time Locating System
  • Timed and Linked Events
  • External Web-hosted Content
  • Basic Challenge Logon

Additional system options include:

  • Personnel record & identity management
  • Visitor management
  • GIS

Enterprise Management

  • Building Management Energy Management Human Resource Inventory
  • Purchasing Access and Control for Indoor and Outdoor Facilities Mobile and
  • Fixed Systems powered by sustainable energy Sensor for In and Outbound
  • Physical and Data Transaction Monitoring Illumination (lighting) control
  • Electric power control Heating, ventilation and air-conditioning (HVAC) Security and observation

Video over IP Management

  • Unlimited video scaling*
  • Common user interface
  • User, event or schedule-triggered recording
  • Video platform alarms
  • Automatic map display
  • Presets & sequences
  • Display control & customization

Voice over IP  Management

  • Supports multiple manufacturers concurrently
  • Secure managed audio
  • Unlimited audio scaling*
  • Common user interface
  • Intercom control
  • Audio recording and play
  • Automatic map display
  • SIP and RTP support
  • Device status display
  • Support for legacy serial/analog systems

Mass Notification

  • Bridge devices, events and policies
  • Provide comm status to operators

Workflow

  • Customize user and system actions
  • Action triggers based on device states, external actions and user intervention
  • Unlimited process scaling*
  • Real time workflow display, including the current state
  • Workflow step printout
  • Logging and reporting

* Subject to system hardware limitations

CW&P can help you acquire the technology you need to achieve your objectives and stay competitive. We can help you reduce CapEx. Accelerate your growth. Optimize your investment dollars and ROI.